The ONRUSH is a leading online retailer of hand-carved jewelry. Our offices are in California, Hong Kong, Tokyo and Singapore. Each ONRUSH jewelry is carefully handcrafted in Hong Kong by master artisans and directly shipped to clients in the USA, Canada, UK, Europe, Australia and all over the world. Each piece can be fully personalized by selecting metals, gemstones and engravings to meet your exact style.

ONRUSH is proud to be based in California, United States. Though we don't have any permanent physical stores, we do offer free shipping anywhere in the world. Due to this model, we do not need to carry any showroom and we are able to offer exceptionally affordable prices for unique jewelry.

Each jewelry of ONRUSH is made from either recyclable solid stainless steel, solid titanium, and solid 925 Sterling Silver.

We also offer customized service in solid 925 Sterling Silver, solid 10K, 14K and 18K Gold. Please email service@theonrush.com for a quote on other designs not listed here or customized designs.

Yes. We have a 365-DAY warranty against any manufacturing defects on all of our jewelry. Any damage sustained by misuse or alterations not done by ONRUSH will void the warranty. You can see the details in the warranty information page.

To help you find your ring size, please view our ring size chart, request a free ring sizer, and tips for measuring at home. Or drop us an email to help with your sizing: service@theonrush.com.

We have placed size restrictions on some items to avoid compromising the integrity of the ring. If we increase the size larger or smaller than the design will allow, this will distort the design.

To make sure you get the right length chain for you, we recommend using a soft measuring tape and placing it at each length to see where it best sits on you, as this can vary from person to person. To help you find your best size, please view our size guide.

We would recommend selecting the standard size option. This allows the recipient to choose the finger they wish to wear the item on, the item is sent together with a complimentary ring sizer, and they will receive a free resize service thereafter! Our teams will also be able to offer sizing guidelines.

It’s easy to create an account. The first step is to click ‘Sign In/Register’ on the top right corner of the site, and then choose ‘Free Register’ to start the process. You'll be the first to receive the latest ONRUSH trends, take advantage of ONRUSH offers & special promotions and on top of that - you can get an extra discount for your first purchase.

Yes. You may stay informed on special offers and promotions by subscribing to the ONRUSH e-mail list.

Duties and taxes for international shipments are not included in your shipping costs. Items purchased outside of the EU will receive a customs fee, calculated but your local customs authority.

We do not store credit card details nor do we share customer details with any 3rd parties.

ONRUSH delivers parcels all over the world via USPS, Canada Post, DHL Express, Fedex or UPS.

UNITED STATES OF AMERICA
Standard Shipping available ($7.99, free on orders over $79.99, Delivery Time 5-10 business days).
Expedited Shipping available ($31.99, Delivery Time 4-6 business days).
CANADA
Standard Shipping available ($12.99, free on orders over $99.99, Delivery Time 10-15 business days).
Expedited Shipping available ($31.99, Delivery Time 5-7 business days).
See full shipping policy here.

Duties and taxes for international shipments are not included in your shipping costs. Items purchased outside of the USA will receive a customs fee, calculated by your local customs authority.

All orders are put into the process after payment confirmation within 48 hours.

You are being informed about your parcel tracking number via your registered email address on our system. The products are usually delivered within 5-7 working days once the order is made. Shipping may take longer than 10 days depending on national customs regulations. ONRUSH cannot be held responsible for any delays due to such formal procedures.

You can track your order by the tracking number and the shipping method in your Shipment Confirmation email.

Sometimes packages are marked as delivered before they actually arrive. In most cases, your package will arrive in 5-7 business days. Be sure to check with your neighbors and post office for more information in the meantime. Please note that we're not responsible for lost or stolen packages, so please be sure to choose a secure delivery location.

Delivery dates are not guaranteed due to high shipping volumes during the public holidays. We are experiencing some delays in order processing, but we are working hard to fulfill orders as soon as possible. We will update you via email once your order has shipped. Please be assured that we are doing our best to get your order to you as soon as we can.

All purchases arrive in ONRUSH's special jewelry box which is giftable!

Keep the jewelry absolutely dry when storing. If your jewelry is used frequently, keep it away from excessive exposure to air and store it in a tarnish-proof cloth, such as the flannel pouch, or a jewelry storage box. If your climate is humid, place a small packet of desiccant crystals inside your storage area, whether it is a closed box or a flannel roll.

Stainless steel jewelry is less likely to tarnish or turn your finger green compared to other metals, such as copper or brass. Stainless steel is a durable and corrosion-resistant alloy made of steel, chromium, and other metals. It is known for its ability to resist rust and discoloration.

Jewelry made with copper, such as items plated with gold, may experience slight tarnishing over time. However, for many, the natural beauty and unique properties of copper-based metals outweigh this minor drawback. It's possible that the metal's finish could leave a temporary mark on the skin, but this can easily be washed away with warm water and mild soap. If you notice slight discoloration or blackening on your piece, there's no need to worry - this is a natural reaction that can be remedied with a simple jewelry polishing cloth to restore its original shine.

If you are unhappy with your online purchase, we will be able to accept returns and offer a refund or exchange if the item is returned within 14 days of receiving. See our full Returns & Exchanges policy.

Don't worry if your ring doesn't fit your finger! Because you can send your ring back for free resizing within the first 14 days following the receipt of your order. Please read our "Return & Exchange Policy" page for further information.

If you're returning an item because it doesn't match the listing description or arrives damaged or faulty, then ONRUSH is responsible for the return shipping costs for all countries. If you changed your mind, You will be responsible for paying to return the item back to us and any additional adjustment/resizing fees, we will then cover the postal costs to send the item back to you. Please see detailed information on the "Return and Exchange Policy" page.

No. All custom items are a final sale and cannot be returned.

If you need to change or cancel your order, please contact us immediately via Email service@theonrush.com. Once our warehouse has processed your order, we will be unable to make any changes.

Refunds generally take within 10 business days for funds to appear in your bank account.

As our jewelry is oxidised, we would not recommend using any liquid silver cleaners or silver cleaning dips to polish your items. This will strip off the darkened details of your piece and alter how the surface of the piece looks. We recommend using a silver polishing cloth to bring the piece up to a high shine.

We use a variety of products to achieve a high shine and darken the recesses and details of our silver products. However, sometimes there may be residue left behind from the polishing process, which can cause staining on the skin. If this occurs, we recommend gently cleaning the affected area with warm soapy water and an old toothbrush. This should effectively remove any excess polishing product and restore the item to its original luster.

We intentionally use a technique called oxidising to darken the recesses of our jewelry, which creates more depth and detail in each design.
Over time, silver naturally darkens and can appear tarnished, even after just a day of wear, due to a chemical reaction with certain acids commonly found in the air, water, lotions, and soaps.
These acids can cause the jewelry to oxidize and tarnish, but with proper care and maintenance, it's possible to minimize the effects of tarnishing. Regular cleaning with a soft cloth and gentle soap can help remove any buildup and restore the item's original shine.

No. All custom items are a final sale and cannot be returned.

If you need to change or cancel your order, please contact us immediately via Email service@theonrush.com. Once our warehouse has processed your order, we will be unable to make any changes.

Refunds generally take within 10 business days for funds to appear in your bank account.